Scott Harrison is a Senior Developer Support Engineer working in the AppleCare Enterprise Services group of Apple. He is an object-oriented programmer and analyst who obtained an M.S. in Computer Science from The Johns Hopkins University in May 1993. He has a strong interest in foreign languages, is proficient in French and has some knowledge of Russian, Urdu and German.

Present Assignment

Apple / NeXT Software, Inc.
June 1995 - present

Senior Developer Support Engineer - Mr. Harrison has been a Senior Developer Support Engineer working in the AppleCare Enterprise Services group (and its previous incarnations) since June 1995. In his current role he is the lead developer for an internal customer support database and its associated programs. In his previous role he was required to maintain relationships with specific Premium client companies who had purchased and were developing software with Apple's Cocoa and WebObjects software packages (and their previous incarnations as OPENSTEP software from Next Software, Inc.). Mr. Harrison aided client software development by being knowledgeable on all facets of Cocoa and WebObjects technologies, helped the client troubleshoot problems, maintained good relationships with Engineering, and provided a conduit for communications between clients and Apple Engineers. He supported his clients primarily via email and telephone conversations, but was required to provide support at their company sites on occasion.

Mr. Harrison has had extensive experience with the following technology areas:

In addition to supporting customers doing a variety of different projects with Apple's software, Mr. Harrison has worked on long-term projects within Apple's iServices Support group including the following:

Relevant Experience

U.S. Department of Defense
January 1988 - June 1995

Analyst - Mr. Harrison was the lead programmer and primary architect for a suite of applications deployed on a variety of hardware platforms and operating systems, responsible for all stages of the computer life cycle from requirements gathering to maintenance. He programmed primarily in the C programming language, with some additional work done in Intel 8086 assembly, PostScript and Pascal. Mr. Harrison taught classes on the subject of the application suite as well as general computer science and programming on a one-to-one level and in a classroom format. He performed travel internationally for software installation and training. He met with and briefed all levels of Agency and inter-Agency personnel.

New Jersey Sports Authority
May 1987 - January 1988

Programmer - Mr. Harrison was the sole programmer for the personnel department. He designed and implemented the personnel database using DBASE III+ on IBM PC hardware running MS-DOS. He created various utilities in Pascal, BASIC and Lotus 1-2-3 on PCs and in Mapper 10 on a Unisys mini-computer. He assisted multiple organizations with various PC hardware and software problems.

Education

M.S. Computer Science,
Johns Hopkins University, May 1993

B.S. Computer Science,
Clarkson University, May 1987

Personal Interests

Contact Information

Electronic mail address
scott@mithrandir.com

Web address
http://www.mithrandir.com

Home phone
+1 802 264 9070

Postal Address
Scott M Harrison
296 South Cove Road
Burlington VT 05401-5444
United States